Frequently Asked Questions

Browse our most frequently asked questions list below to learn everything you need to know!

Are your rentals clean?

Yes! All of our units are cleaned thoroughly... inspected to ensure cleanliness.

Do your units contain any lead in the vinyl and are they safe?

All of our units are made from 100% lead-free vinyl...

What type of parties and events do you provide rentals for?

Everything! Our units are a perfect addition to any party...

Can I use a water hose on a bounce house?

Under no circumstances should water be used...

Does the rental have to be set up on grass?

Our inflatables can be set up on grass, cement, concrete...

When do you pick up?

We usually pick up the next day between 6am–5pm...

Are we responsible for stolen or damaged items?

Yes — you are responsible for all stolen or damaged items...

Do you offer package deals or discounts for multiple unit rentals?

Yes — please contact us for details and discounts.

Do you set up at parks?

PARK ORDERS: It is the customer’s responsibility to obtain a permit...

What if I live in an HOA community?

You will need to check with your HOA for details...

Drop off time?

We will drop off the day before your event...

Do I need to place a deposit to book?

Yes — a rental deposit is usually required...

Do you deliver and set up the inflatables?

Yes — we handle delivery, setup and pick up...

What is curbside delivery?

“Curbside delivery” means we drop off the items...

Is a generator included?

No — if you do not have electrical power available...

Do we need to have electricity? Do you provide a blower? Generator?

Customers are responsible for providing electrical power...

What happens if a product malfunctions?

It is rare, but if a product malfunctions...

What age groups are the inflatables for?

Inflatables are generally suitable for all ages...

Does my automatic sprinkler system have to be turned off?

Sprinkler systems MUST be turned off while our items...